Refund Policy

Last updated: 1 August 2026

This Refund Policy applies to professional audit and review engagements offered by API Schema Hub. It does not cover physical product sales or software subscriptions — we do not sell those.

Eligibility overview

Fees relate to scheduled professional time and reserved fieldwork capacity. Refunds depend on when you cancel or reschedule relative to the agreed start date in the scoping letter, and on whether fieldwork or report drafting has begun.

Deposit and prepayments

Where a deposit or advance invoice is required (see Rates), it secures your start window. Deposits are credited toward the final fee when the engagement completes.

Cancellation by the client

• More than 14 days before the agreed start date: full refund of amounts paid, less any non-recoverable third-party costs we have already incurred with your written approval (for example, pre-booked travel outside Greater Bangkok).
• 7–14 days before start: 50% of the deposit or prepaid fee may be retained to cover preparation and calendar hold.
• Fewer than 7 days before start, or after fieldwork has begun: amounts for work already performed are due; prepaid fees for unused later phases may be partly refunded at our discretion based on completed milestones.

Rescheduling

One reschedule with at least 7 days’ notice is ordinarily accepted without an extra fee, subject to auditor availability. Shorter-notice reschedules may incur a rebooking charge up to 15% of the engagement fee or require a new quote.

No-shows and access failures

If scheduled interviews or on-site days cannot proceed because required access, exports, or contacts are unavailable without timely notice, that day may be billed as delivered. We will propose a revised plan for remaining work rather than an automatic full refund.

Work already started

Once sampling, interviews, or report drafting has started, fees for completed milestones are non-refundable. Unused future milestones may be cancelled under the timelines above.

Partial refunds

If scope is reduced by mutual written agreement mid-engagement, we recalculate fees for remaining work. Overpayments are refunded; underpayments are invoiced.

Non-refundable items

• Completed milestones described in the scoping letter
• Third-party costs approved by you in writing
• Fixed readiness checks once the findings memo has been delivered

Refund method and timing

Approved refunds are returned to the original payment method when possible, or by bank transfer to the paying entity. Processing typically takes 10–20 business days after approval, depending on banks.

How to request a refund or cancel

Email info@apischema-hub.digital with your scoping letter reference, company name, and reason. You may also call +66 2 555 4170. We confirm receipt within two business days.

Our cancellation

If we must cancel for reasons within our control (for example, sudden loss of team capacity), you may choose a full refund of amounts paid for undelivered work or a rescheduled start at no rebooking charge.

Exceptions

Statutory rights under Thai consumer law that cannot be waived remain available where they apply. Business-to-business engagements are primarily governed by the scoping letter and this policy together.